Refund Policy

---

Please carefully review and understand our refund policies to fully comprehend the rights and limitations under the eBookwriter.uk Policies. Refunds are provided only in specific cases and under certain conditions, as outlined below:

eBookwriter.uk offers a 100% refund on all services; however, this is not an unconditional guarantee, and several conditions must be met.

Circumstances That Void the eBookwriter.uk Refund Policy:

• A special or custom package has been selected.
• Revisions have been requested beyond the initial concepts.
• The customer has not communicated or has been unresponsive for more than two weeks without prior notice.
• The project has been put on hold at the customer request.
• There has been a violation of the company’s policies or specific terms.
• The creative brief lacks the necessary information provided by the customer.
• The business is closing or undergoing a name or operational change.
• Refunds will not be issued for reasons such as a change of mind, disagreements with a partner, or any other reasons not directly related to the service provided.
• Once a customer has approved multiple sets of revisions for any service, a refund will no longer be available.
• A full refund is only available before our writers or editors begin work on the project.

Incompetent Delivery

If the delivered work does not meet the project's documented requirements, customers may be eligible for a refund after all other options have been exhausted, including:

• We are dedicated to ensuring 100% customer satisfaction by offering unlimited revisions until the work meets the required standards.
• We will reassign or rewrite your work to ensure your complete satisfaction.
• We offer the option to reserve free pages of equivalent value for future use, which you can redeem at any time.
• If we still fail to deliver the requested quality, a refund will be considered based on a mutual agreement on a specific percentage, but only if the delivery is significantly below expectations.

Late Delivery

While we strive for "On Time Delivery," if we fail to deliver the requested service on time and you have attempted to contact us at least three times, you may be eligible for a refund. This will be granted once it is proven with documentary evidence, that the delay was due to the company's fault.

Refund Time Frame

Refund requests must be made within 30 days of delivery. Requests submitted after this period will not be considered. Customers should note the deadline for claiming a refund at the time of placing their order.

Cases Where a Refund Will Not Be Issued:

• If the delay is due to minor technical errors (e.g., grammatical mistakes, typing errors, word count issues, missing references), refunds will be handled through mutual agreement, with the company offering partial refunds or discounts for future use.
• The company is not responsible for delays caused by the customer.
• No refunds will be issued based on subjective dissatisfaction with the quality of writing.